Terms and conditions

When placing an order on our website, the customer acknowledges having become aware of the terms and conditions of sale.

(For the user's convenience, this online store may contain links to other websites whose contents and privacy policies are not the responsibility of Aqui à Volta).

Scope and Object

These Terms and Conditions are intended to regulate the access and use of the online store of the space Aqui à Volta, owned by Vulpino, Adm. De Imóveis, Lda, headquartered at Estrada de São Bernardo, 224, 1º 3810-173 Aveiro , with NIF 504503049.
The Aqui à Volta store has a physical space located at Rua Combatentes da Grande Guerra, 40, 3810-087 Aveiro.

The elements and information transmitted by the User (name for those who wish to buy using the website) will enjoy full legal effects, the User recognizing electronic purchases, and the user cannot claim lack of signature for non-compliance with the obligations assumed.

Product, Content and Authors Information

All information on prices, products, specifications, authors, and / or services may be changed at any time by Aqui à Volta.

It may happen that articles are reported to be available on the website, but for technical reasons when updating stocks, they may be unavailable at the moment. In these situations, the customer will be informed of what happened, and the User may choose to
request the full return of the value for the part (s) sold out (If you have more products in the purchase made, they will be processed normally and your purchase will not be canceled);
purchase another item
or if possible, wait for stock replacement of the product (s) chosen, an option that is not always possible due to the nature of some products).


The articles on the website are described by images and text. In case of doubt about the products, the customer must contact us before placing the order.

Most of the pieces on the site are handcrafted and handcrafted, with each piece unique. The images are only demonstrative of the type of product, and there may be small details and different colors in the product purchased. The images are not binding on the product ordered for the reasons mentioned above.

Some articles on the site are of a single order, as they are unique pieces. For this reason the quantity allowed to be added to the shopping cart is one unit.

The system is prepared to block the increase in the amount of product in these situations. In case of error, the customer must be reimbursed for the amount of excess quantities ordered.


Responsibilities

All articles on the Aqui à Volta website are in accordance with the Portuguese laws in force.

Aqui à Volta will not be responsible for any inconvenience and / or damage caused to the User in the use of its internet network, in cases of service disruption, external attacks, computer viruses or any other problem related to the User's networks.

The data provided by Users are their sole responsibility.

Consumer Obligations

The User (Consumer) undertakes to provide personal data and correct addresses, nor to use false identities.

Note: In case of incorrect or insufficient data that make it impossible to process the order and / or delivery of the same, the responsibility lies with the User, and at Here Around You, no liability should be incurred.

The purchase of products for the purpose of resale is expressly prohibited.

Orders

To order articles through the website just add the items you want to the cart on the link below the price where you can read "Add". In the upper right corner of the screen, you can view the items you have added to your Cart, change quantities or remove items.

To proceed with your order click on "Buy". On the next page you should fill in the fields with some personal data and the address for sending your order. Then click on “Proceed”.

On the next page, you can check the shipping costs and choose the payment option that best suits you. After choosing the payment method just click on Review order, to be able to review all the products in your order and confirm your personal details.

Finally, you must click on “Confirm” to finalize your order. You will then receive an email with the confirmation of your order with all the data of the same.

In some articles of greater volume or weight, the information that the postage is subject to a budget for future approval by the customer will be present in the product description. This is because they are pieces of unconventional shapes and size, which need their own packaging and consequent size budget. In articles with this information, the customer must contact us before placing the order. The shipping quote will be sent to the customer and may be rejected by the customer.

Order Cancellation

At the request of the User - the User can cancel orders by sending an email to aquiavolta@gmail.com indicating the order number.

Aqui à Volta reserves the right to cancel, on its own initiative, orders whose personal data of the user is incomplete or false, or due to misconduct by the user.

Returns and Exchanges

Aqui à Volta does not exchange products sold in the online store.

The User can exercise the right of withdrawal within 14 days from the day the products are received by the User. This intention must be communicated unequivocally via email to aquiavolta@gmail.com. The shipping costs of the return are the responsibility of the User.
After receiving the returned products and confirming their condition, which must be identical to the terms of the sale (in perfect condition), the User must be refunded the value of the same (except shipping costs).
The User can choose to return the amount via bank transfer or receive a voucher, valid for future purchases in the online store.

If the returned products are not in perfect condition, and there are data on them, the return will not be accepted and the products will be returned to the customer.

Industrial property

All contents of the website are property of the store Aqui à Volta, unless otherwise stated. Copying or reproduction is not permitted.

When visiting the site, the User acknowledges property rights, and other legislation.

Prices and Shipping Costs

All prices listed on this website include VAT, at the legal rate in force, plus transport costs.

The shipping price is variable, being calculated based on the total weight of the order.

In some articles of greater volume or weight, the information that the sizes are subject to a budget for future approval by the customer will be present in the product description. This is because they are pieces of unconventional shapes and size, which need their own packaging and consequent size budget. In articles with this information, the customer must contact us before placing the order. The shipping quote will be sent to the customer and may be rejected by the customer.

Orders start to be processed after payment confirmation, which must be made within 24 hours, so as not to compromise stocks in stock, since most of the products are unique pieces.

Aqui à Volta will try to comply with the delivery deadlines with the utmost rigor, on what will depend on the Aqui à Volta.

The deadline for sending orders will be 3 to 5 business days from receipt of payment. It may be smaller or larger in some situations.
Providing for delays, Aqui à Volta will contact the customer notifying him, giving the possibility of terminating the contract and returning the amount. By not activating your right of withdrawal after our communication, the intention will be assumed to proceed with the order by the User, even with a longer delivery time.


Orders will be sent via CTT, and / or carrier. An email will be sent to the customer indicating the status of their order and the tracking code (if any).

The option to collect our installations does not incur shipping costs.

Payment

The User can make his payments by bank transfer, MB reference, or when withdrawing at the premises (if the option chosen in the ordering process).

For each payment made, an invoice is issued with the data provided by the User. The data entered are the responsibility of the User.

The maximum deadline for paying an order is 5 days. After this period, the order will be considered canceled and will be ineffective.

Claims

The User can submit his complaint to the email aquiavolta@gmail.com, which will be analyzed and answered as soon as possible.

According to the law in force, Aqui à Volta also has a Complaints Book available.

Alternative dispute resolution

Portuguese law applies to the sales conditions presented. In the absence of resolution by agreement of the parties, any dispute arising from the present conditions of sale will be submitted to the Porto Information and Arbitration Center.

For the purposes of the provisions of article 18 of Law no. 144/2015, of 8 September, it is hereby informed that, in the event of a dispute, the consumer may have recourse to an alternative Consumer Dispute Resolution Entity, as announced below:

Porto Consumer and Arbitration Information Center
Rua Damião de Góis, 31, store 6.
4050-225 - Porto.
Phone: 22 550 83 49/22 502 97 91
cicap@cicap.pt
www.cicap.pt